Personal Data Protection Policy

How we collect, process, and protect your personal data — your rights and our legal obligations.

Personal Data Protection Policy

As Sosyald Digital Services ("Company"), acting as the data controller under the Personal Data Protection Law No. 6698 ("KVKK") and GDPR principles, we process your personal data as described below.

Data Controller Information

  • Name: Sosyald Digital Services
  • Email: info@sosyald.com
  • Website: https://sosyald.com

1. Personal Data We Process

  • Identity Information: Name, surname, username.
  • Contact Information: Email address, phone number.
  • Transaction Security Information: IP address, browser info, login/logout records, payment reference numbers.
  • Order and Support Information: Purchased service/product, target profile link, order notes, support tickets.
  • Financial Data: Payment method type and transaction reference numbers. Sensitive card data is never stored on our servers.

2. Legal Basis and Purposes of Processing

  • User registration and account security — performance of contract
  • Order processing, payment handling, and delivery — performance of contract
  • Customer support and technical issue resolution — legitimate interest
  • Compliance with legal obligations — legal obligation
  • Analytics and marketing activities — explicit consent

3. Transfer of Personal Data

  • Infrastructure partners: SMM/E-Pin API providers for order delivery.
  • Payment gateways: Licensed payment institutions (Stripe, PayTR) under 3D Secure processing.
  • Cloud services: Cloudflare for DDoS protection and bot filtering.
  • Legal authorities: Judicial and administrative authorities when required by law.

4. Data Retention Periods

  • Account data: While the account is active + 3 years after closure.
  • Orders and payment records: 10 years from transaction date (Turkish Commercial Code).
  • Support tickets: 2 years from resolution date.
  • Server logs: 2 years.
  • Cookies and analytics: Until consent is withdrawn or cookie expiry.

5. Your Rights

  • Right to know whether your data is processed,
  • Right to access information about processed data,
  • Right to know the purpose and whether it is used appropriately,
  • Right to know third parties to whom data is transferred,
  • Right to request correction of inaccurate data,
  • Right to request erasure or destruction of data,
  • Right to object to processing,
  • Right to seek compensation for damages.

To exercise your rights, submit a support ticket or email info@sosyald.com. Requests are answered within 30 days.

Sıkça Sorulan Sorular

Aklınıza takılan soruların cevaplarını burada bulabilirsiniz.

Your orders start automatically after payment confirmation and are usually completed within 15 to 30 minutes.
Yes, we use a 256-bit SSL secured 3D Secure payment infrastructure. Your card details are never saved.
After signing up, you can load balance to your account as much as you wish and place orders quickly at any time.