Refund Policy

Cancellation, refund eligibility, and refill guarantees for digital goods and services.

Refund and Cancellation Policy

All products and services sold on Sosyald are digital and delivered instantly. The following refund policy applies under the Distance Contracts Regulations.

1. Non-Refundable Scenarios

  • Completed SMM orders: Successfully processed follower, like, view, and similar deliveries are irreversible and non-refundable.
  • E-Pins and digital codes: Game keys and e-pins delivered to the user account are generated specifically for that user and cannot be refunded.
  • User-caused failures: Orders that fail due to incorrect links or private account settings are non-refundable.
  • Deposited wallet balance: Funds transferred to the platform wallet are non-refundable and cannot be cashed out.

2. Eligible Scenarios (Refund & Refill)

  • System / API failure: If an order cannot be initiated due to a system error or API outage, the full amount is automatically refunded to the user's in-platform wallet.
  • Refill guarantee services: For services labeled "Drop Guarantee / Refill," users may open a support ticket for drops within the warranty period and receive a free refill.
  • Double payment: Duplicate charges caused by technical errors will be refunded within 3–5 business days after verification.

3. How to Submit a Refund Request

Submit your refund request with the order number via our support system or email info@sosyald.com. Requests are reviewed and responded to within 3 business days.

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